Buying Items from the Shop:

  1. All items for sale on www.chynnabrown.co.uk/shop are available for purchase immediately. If there is a lack of stock of the item, then this item will be removed from the shop listings until it is in stock again.
  2. To pay for your items, please follow the instructions and you will be taken through to a PayPal payment option. If you have any questions please feel free to contact me and I will do my best to assist you throughout the process. Please contact me at chynna@chynnabrown.co.uk. Or by phone on 07739286960.
  3. You will be updated throughout your purchase and throughout the shipping of your purchase. I will send updates when I have sent out any items.

Shipping:

  1. All products will be shipped within 1-2 business days guaranteed. (Except for Bank holidays and Public holidays due to Post Office opening hours. Please allow more time for your product to arrive at these times.)
  2. I will post your item(s) recorded delivery as proof of sending.
  3. I am contactable throughout the buying and shipping process and after you have received your item(s).
  4. I will notify by email that your item(s) are on their way to you.

International Shipping:

  1. I will ship to International countries, please contact me as I will calculate a shipping price for you based on your location.
  2. All returns or exchanges for International customers follow the same conduct as for customers in the U.K.

Returns and Exchange Policy:

  1. Please contact me within 30 days of receipt if you are not happy with your item(s) and I will provide a return address for you to send undamaged items back to me, entitling you to a full refund. If an item is damaged I will not be able to provide a refund.
  2. If an item arrives damaged, I will need a photographic evidence of the item(s) before giving a full refund. This will entitle you to a full refund.